CLASPA

Claspa Privacy Policy

Effective Date: February 10, 2026

Claspa Privacy Policy

Welcome to Claspa. Your privacy and trust are fundamental to how we build our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our mobile applications, websites, AI features, and related services (collectively, the "Services").

Claspa is operated by:

Today Solve Private Limited
220, Basant Avenue
Amritsar, Punjab, India – 143001

If you do not agree with this Privacy Policy, please do not use the Services.

1. Scope and Legal Framework

Claspa processes personal data primarily under:

  • The Digital Personal Data Protection Act, 2023 (India)
  • The Information Technology Act, 2000 and related rules
  • Other applicable laws depending on user location

For purposes of Indian law, Today Solve Private Limited acts as the Data Fiduciary.

2. Eligibility

Claspa is strictly an 18+ adults-only platform.

We do not knowingly collect or process personal data from individuals under 18. If we become aware of underage use, we may suspend the account and delete associated data, subject to legal requirements.

3. What We Collect

We collect data you provide directly and data collected automatically when you use the Services.

3.1 Registration and Profile Information

When you create an account, we may collect:

  • Name
  • Date of birth
  • Gender identity
  • Location (city-level)
  • Email address
  • Phone number
  • Photographs
  • Sexual preference
  • Profile prompts and bio responses

You are responsible for keeping this information accurate.

3.2 Profile Verification (Including Facial Comparison)

To enhance safety, we may conduct manual or assisted photo verification.

  • Verification may involve comparing a submitted image to your profile photo.
  • We do not publicly display verification images.
  • Verification data is retained only as long as necessary and no longer than 3 years after your last interaction, unless legally required otherwise.

We do not use biometric data for commercial sale.

3.3 Messages and Communications

We process messages:

  • To deliver chat functionality
  • To enforce Community Guidelines
  • To prevent fraud and abuse
  • To improve service safety

We do not sell private message content and do not use it for third-party advertising.

Moderation may involve automated tools and human review.

3.4 AI Features and Automated Processing

Claspa may use AI-powered tools for:

  • Matching assistance
  • Content moderation
  • Safety flagging
  • Feature enhancement

AI systems may analyze profile content and messages for safety and functionality purposes.

AI outputs may be inaccurate. Users remain responsible for decisions made based on AI-assisted features.

3.5 Purchase and Subscription Information

If you purchase premium services:

  • Payment processing occurs via app store platforms or authorized processors.
  • We process purchase metadata (transaction ID, subscription status, entitlement data).
  • Billing records may be retained for tax, fraud prevention, and compliance purposes.

3.6 Device and Technical Information

We may collect:

  • Device identifiers
  • Operating system
  • App version
  • IP address
  • Log data
  • Crash reports
  • Diagnostic telemetry

This data helps maintain reliability, detect fraud, and secure accounts.

3.7 Location Information

If you enable location services, we may collect approximate location data to show nearby profiles.

You can disable location access in your device settings at any time.

4. How We Use Your Data

We use personal data to:

  • Provide and operate the Services
  • Enable matching and profile discovery
  • Deliver chat and interaction features
  • Authenticate accounts
  • Prevent fraud and abuse
  • Enforce Terms and Community Guidelines
  • Improve safety systems
  • Conduct internal research and analytics
  • Send transactional notifications
  • Comply with legal obligations

We process personal data based on consent and other lawful grounds permitted under applicable law.

5. What We Do Not Do

  • We do not sell your personal data.
  • We do not sell your private messages.
  • We do not share your data for third-party advertising outside Claspa.
  • We do not track precise location without your permission.

6. Data Sharing

We may share data only where necessary:

  • Cloud hosting providers
  • Authentication providers
  • Payment processors
  • Moderation and safety vendors
  • AI infrastructure providers
  • Fraud prevention systems
  • Legal authorities where required
  • Business transfers (merger, acquisition, restructuring)

Service providers are contractually required to protect data.

We may also share aggregated, non-identifiable analytics.

7. International Data Transfers

Claspa may use infrastructure located in India, the United States, or the European Union.

Where cross-border transfers occur, we use appropriate safeguards and contractual protections consistent with applicable law.

8. Data Retention

We retain personal data only as long as necessary for legitimate business or legal purposes.

General retention guidelines:

  • Account data: Retained while account is active; deleted through account deletion process.
  • Messages: Deleted upon account deletion, subject to safety/legal retention requirements.
  • Verification data: Up to 3 years from last interaction.
  • Support records: Up to 6 years after account deletion.
  • Safety logs: Up to 6 months after account deletion.
  • Crash and telemetry data: Typically up to 90 days in identifiable form.
  • Payment records: As required by tax and financial regulations.

We may retain de-identified or aggregated data longer.

9. Account Deletion

When you delete your account:

  • Your profile becomes non-visible.
  • Profile content, matches, and chats are removed through deletion workflow.
  • Certain safety logs, fraud signals, and legal compliance data may be retained for limited periods.

Deletion is generally irreversible once confirmed.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability (where applicable)
  • Withdraw consent
  • File a complaint

To submit a request:

Email: support@hanabitech.com
Subject line: "Privacy Request"

We may verify identity before processing requests.

We aim to:

  • Acknowledge requests within 48 hours
  • Respond substantively within 15 business days after verification

11. Security

We implement reasonable technical and organizational measures to protect personal data.

However, no system can guarantee absolute security.

Users are responsible for maintaining password confidentiality.

12. Children's Privacy and Safety

Claspa is strictly 18+.

We have zero tolerance for child sexual abuse and exploitation (CSAE/CSAM).

We may:

  • Remove content
  • Suspend accounts
  • Preserve evidence
  • Report to authorities where required by law

Child safety concerns can be reported via in-app tools or at support@hanabitech.com.

13. Changes to This Policy

We may update this Privacy Policy periodically.

Material changes will be communicated in-app or via other appropriate notice.

Continued use of the Services constitutes acceptance of updates.

14. Contact Information

For privacy questions or grievances:

support@hanabitech.com
https://claspa.app/contact-us

Privacy & Grievance Officer
Today Solve Private Limited
220, Basant Avenue
Amritsar, Punjab, India – 143001